Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don’t accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Refunds cannot be provided for “wearable items” for health and safety reasons and cannot be re-stocked or re-sold.
No refunds can be provided on items claimed “not to be received” once shown to be “Delivered” by the USPS, please ensure you provide a valid shipping address!
All items shipped standard via USPS. If your item is lost or damaged in shipping, please contact your local Postal Carrier using the provided tracking number.
*** No refunds/ exchange or re-size in any conditions once parcel shown to be “Delivered” after 2 weeks by USPS so PLEASE inform us of the issue “ASAP”.
Re-Sizing Notice:
Since we cannot offer refunds or exchanges, we will gladly re-size your piece for you free of charge if on the very rare occasion your piece does not fit you properly. Just inform us of the issue “ASAP” (no later than 5-7 days) so we can arrange for you to send it back to an address we will provide depending on the piece you purchased. Your piece must be in an “UNWASHED” and “UNWORN” new condition should there be an issue with sizing so don’t delay letting us know if there’s a sizing issue once you receive your piece and try it on.
Again PLEASE…do not wear the item beyond just trying it on if you would like us to re-size your piece for you! If the item is shown to have been worn or washed we will simply return the item to you as is!
Delivery policies
PLEASE NOTE MOST OF OUR PIECES ARE “MADE TO ORDER”:
ITEM LEAD and SHIPPING TIMES:
(Please contact me to discuss any shipping delivery time concerns prior to your purchase).
Note that with exception of “ready to ship items” all other pieces are “Custom Made to Order” for you specifically after purchase. Production Leadtime varies seasonally depending on prior commitments. Leadtimes are typically 4 to 7 days during winter/fall and 2 to 3 weeks during spring/summer. It then “typically” will take 5 to 7 days for Standard Shipping or 2 to 3 business days for USPS Priority delivered anywhere in the continental USA. Consider at least 10 to 21 days “typically” Internationally. Germany however, due to very long wait times at their Customs Facility; can possibly take even longer, 6-8 weeks from some reports.
Tracking is automatically sent to you when your item is picked up by the USPS. You can track your items on the web at USPS.com.
DELIVERED ITEMS:
NOTE: No refunds provided on items claimed “not to be received” once shown to be “Delivered” by the USPS, please ensure you provide a valid shipping address!
ATTENTION INTERNATIONAL SHOPPERS from outside the USA!
The BUYER is 100% responsible for any taxes, customs fees or other charges levied by your home countries PO even those countries not specifically mentioned here. The fees if assessed, are typically paid to your local PO at time of pick-up.
This is especially important for EU, UK and Swiss shoppers as customs / vat / postal handling fees on the purchase (not shipping) price are expected to be levied.
UK Tax & Duty
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Switzerland Tax & Duty
www.ch.ch/en/ordering-goods-abroad/
SHIPPING to ITALY:
SORRY, WE DO NOT SHIP ANY ITEMS TO ITALY due to restrictions on “NO Haberdashery and sewn articles of any kind, including trimmings and lace; handkerchiefs; scarves; shawls, needlework including stockings and gloves; bonnets, caps, and hats of any kind.”
http://pe.usps.com/text/imm/il_008.htm
Here is the link for USPS Priority Express shipping cost within the US via the US Post Office website: http://postcalc.usps.com/
INTERNATIONAL SHIPMENT TRACKING OUTSIDE THE US:
International shipments are not typically tracked outside the USA. A delivery confirmation is provided via USPS.com.